Order Fulfillment Specialist

Overview

As a member of the T. Marzetti Supply Chain Team, the Order Fulfillment Specialist is the customer advocate from purchase order receipt to delivery. This role will provide best-in-class customer service to their assigned customer accounts. They will work collaboratively with internal team members to review and release all sales orders, proactively communicate with external buyers to maintain high service levels for Marzetti’s product lines, and quickly resolve any distribution related issues as they arise. The incumbent should possess strong communication skills and be able to multi-task, while focusing on productivity, driving cost and service improvements in partnership with Supply Chain and Commercial team partners.

Responsibilities

Essential Functions/Primary Responsibilities:

• Manage customer orders in a timely and accurate manner from purchase order receipt to delivery:
• Review pricing, ship point, order minimum, inventory, and lead time for all orders.
• Work with logistics on planning, on time delivery monitoring, and exception management.
• Support promotions, seasonal and new item launch management.
• Communicate service interruptions and product availability proactively to internal and external customers, fostering strong relationships.
• Collaborate with Logistics partners (Transportation and Warehouse) to quickly resolve potential customer facing issues, including OS&D, returns, appointment issues, expedited orders, etc.
• Act as a customer advocate and team player with all internal and external customers, responding to very high email volume in a timely manner.
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges.
• Provide process change input and maintain updated procedures and training materials.

Qualifications

Qualification Requirements:

• Relevant Bachelor’s Degree (or 5 years relevant experience)
• Intermediate level Microsoft Office skills required
• Excel Analytical Experience preferred
• SAP experience preferred

Competencies

Competencies:

• Excellent communication skills both written and verbal
• Strong time management, organization, and prioritization skills when faced with multiple tasks at once
• Knowledge of CPG customer service principles and practices
• Successfully operate in a collaborative team environment
• Ability to adjust quickly to new processes and procedures
• Excellent customer service skills with the ability to be flexible, responsible, and positive

Working Conditions/Environment

Working Conditions/Environment:

Works in a normal office environment where the employee is regularly required to speak, see, hear, sit, stand, talk, type, walk and bend while moving about the facility.  The noise level in the office is quiet. Occasional travel to plants or meetings is required.