Mobile Expert

• Builds proficiency related to serving and selling to our customers, while providingg a world-class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
Approaching service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Support team initiatives and create an inclusive environment

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• Education:
• High School Diploma/GED Req

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• Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. Req

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• Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! Req
• Competitive drive and proven ability to succeed in a fast-paced sales environment. Req
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Req
• Effective at balancing customer needs and performance goals. Req

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• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

Job Type: Full-time

Pay: $12.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person