Now Hiring! T-Mobile - Mangrove - Manager In Training

SUMMARY:

The Manager in Training (MIT) program is a blended-learning, 90-day program focused on immersing a manager in all aspects involved in managing a T-Mobile Premium Retail Store. Training takes place in our store locations. you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules and developing operational action plans while mentoring and developing the team. Each month the program focuses on a different aspect of running the location.

The program is structured to provide the MIT with daily and weekly feedback from the Retail Store Manager and Regional Manager. The MIT must successfully complete the training program to be promoted into a Retail Store Manager role.

Days 0-30

DUTIES AND RESPONSIBILITIES:

• Right-fit customers into the correct phone and rate plan package.
• Responsible for meeting or exceeding performance quotas and expectations
• Maintain a detailed knowledge of T-Mobile's products and services lineup.
• Perform all required opening and closing duties.
• Help Customers that come into the store location who are browsing and/or ready to make a purchase.
• Approach with confidence and a smile, and go to work, assessing needs and concerns for customers by building a genuine relationship with them.
• Build trust with customers by answering their questions, educating, and offering solutions that pave the way for a potential T-Mobile sale.
• When it's time to make the sale, you're an expert at finding just the right plan for your customer, and then making sure they're primed for success throughout the customer on-boarding process.
• Support your team, keep the store looking its best, and make sure your knowledge of T-Mobile technology is up to date.

Days 31-60

DUTIES AND RESPONSIBILITIES:

• Responsible for meeting or exceeding performance quotas and expectations
• Perform all required opening and closing duties.
• Responsible for assisting in the overall store operations and is accountable for personal/store sales as well as the development of a high performing, motivated team.
• Ensure customers are 100% satisfied and help to make their experience unforgettable.
• Make sure that customer wait times are as low as possible. Effectively managing customer traffic visiting the store.
• Stay current on all products, services, and promotions, and assist the location manager to make sure the Sales Representatives are well informed of all relevant information.
• Help ensure the location is fully staffed at all times. Assisting the Store Manager with the MobileOne Recruiting Program.
• Make sure the store always looks its best.

Days 61-90

DUTIES AND RESPONSIBILITIES:

• Drive store sales; mentoring, influencing, motivating and holding Mobile Experts accountable to meet or exceed daily and monthly targets/goals
• Meet or exceed all monthly Performance Quotas and Expectations
• Enforce all company policies, procedures, and best practices
• Maintain compliance with all CPNI, PII, and Social Media regulations, rules and policies; ensure all Mobile Experts are compliant and enforce accountability
• Always keep constant enthusiastic communication (Slack, mobile, in-person, email, Connecteam and any other company-wide tool)
• Maintain an excellent relationship with T-Mobile and uphold MobileOne's excellent reputation with the utmost standard of care
• Manage schedules and timekeeping
• Help ensure the location is fully staffed at all times. Assisting the Store Manager with the MobileOne Recruiting Program.

KNOWLEDGE AND SKILL:

• Knowledge of T-Mobile products, services, policies, systems, etc. preferred
• Basic Microsoft Office suite and G-suite abilities
• Effective communication in both written and verbal formats
• Ability to train others on the sales process and be able to adapt, pivot and adjust to the needs of the Mobile Expert's learning style
• Be able to deliver both positive and constructive feedback in a productive manner
• Maintain working knowledge of all store sales/operations in order to best manage and address all Mobile Experts' questions
• Be able to explain Mobile Expert pay thoroughly and accurately
• Maintain staff

EDUCATION/EXPERIENCE REQUIRED:

• Must be 18 years of age or older
• Minimum of 2 years experience in a management role
• Legally permitted to work in the United States
• Must pass your initial and ongoing background check(s)

PHYSICAL DEMANDS:

• Ability to report into the store during all regular business hours
• Ability to stand and move around the store all day
• Ability to travel when requested
• Ability to work overtime and/or beyond 10 hours in a day when requested
• Ability and availability to work nights, weekends, and holidays
• Ability to bend, squat and stretch for purposes of inventory and stocking
• Ability to answer a phone
• Ability to communicate with customers and employees
• Ability to operate all inventory sold in our stores
• Ability to make all required outbound phone calls
• Ability to be available on your day off for emergencies