Manager, Payment REQ262751

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T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Reporting to the Sr Manager, Payments, the Manager, Payments will work within the Order to Cash (OTC) team to initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies.

This position will lead and be responsible for:
*The team responsible for end-to-end payment operations.
*Supporting our customers by providing prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks or missing payments, while protecting the financial integrity of every transaction.
*Overseeing the performance of all aspects of the T-Mobile payment processes, efficiency of back office payment exception processing, and process optimization.
*Internal and external relationships supporting the payment exception infrastructure, including offshore business partner processing most of the day to day transactions.

This is a critical role with customer, financial and operational impacts and requires SME level knowledge in the Payments area to advise team on integrating e-commerce payments, leading escalations, processing payments and customer clearing, and refunding and returning payments. This position should be familiar with working with third party partners to execute job tasks.

In this role, the Manager is expected to effectively communicate with senior leadership and participate at a senior leadership level within the department.

Job Responsibilities:

• Lead/mentor team responsible for end to end payment operations for all T-Mobile payment channels (retail/point of sale, IVR, CARE, Mobile, Web, etc.) and tenders (Credit Card, ACH, Cash and alternative payment methods)
• Ensure the team operationalized strategic payments projects, develops scalable payments operations, and collaborates with cross functional teams to ensure payment operations is meeting critical initiatives/goals
• Use metrics and quantitative analysis to drive operational excellence while improving efficiency and scale of payment processes. Develop gap analysis / roadmap to ensure the business is focusing on the right areas of payments at the right time.
• Partner with Reporting and Analytics to develop/maintain tracking and reporting systems to measure, lead, and communicate operations performance across payments. Present results and actionable intel to all levels of organization.
• Find opportunities/issues/gaps with existing and new payment features and process and work with appropriate teams across the Company to implement.
• Oversee third party strategic partners that support both back office and payment processing.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• Bachelor's Degree Business, Finance, or Technology discipline (Required)

Work Experience:

• 5 years Experience with payments: Credit card, chargebacks, exception processing
• Less than 2 years Demonstrated proficiency in team leadership and decision making. Situational leadership style of 3 direct reports

Knowledge, Skills and Abilities:

• Business Process Improvement (Required)
• Regulatory Compliance: Understanding of the payments regulations and compliance landscape as well as experience in operational risk management (Required)
• Project Management: Strong project management skills and meticulous attention to detail. (Required)
• Building Relationships: Ability to build strong relationships, gain confidence and effectively communicate and work with teams, business partners and external vendors (Required)

Licenses and Certifications:

• Six Sigma - Master Black Belt Proficient in set of tools and techniques used by companies to improve production processes. (Preferred)

#LI-Hybrid

#LI-Corporate

* At least 18 years of age
* Legally authorized to work in the United States

Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.