Analyst, Applications Support

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Revenue Assurance Operations is accountable for ensuring revenue is captured for all services rendered. This position is responsible for engaging with our technical and business partners on the monitoring and support of the RA platform. This position works day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues: designing, specifying, testing and documenting program modifications and functional enhancements.

Minimum Required

• 1-4 years relevant professional experience.
• 1-2 years’ experience in telecom domain is a plus
• Strong understanding of UNIX, SQL or Oracle
• Ability to write shell scripts and SQL queries
• Experience with Early Alert Monitoring system
• Experience supporting enterprise database, reporting, and server software
• Experience in Reporting and dashboard creation (Tableau or Qlikview preferred)
• Testing experience
• Excellent communication skills and ability to present technical concepts in verbal or written format
• Strong analytical, problem-solving and root cause analysis skills

Education

• Bachelor’s Degree. Computer Science, MIS or equivalent

Essential Functions

• Operates in an on-call support role focused on maintaining high system availability
• Resolve problems reported by customers by analyzing, simulating and fixing them.
• Maintain and support ongoing data feeds (~200 /day) and manage ETL processes.
• Write data load parsers or scripts as part of new audit development and build ETL processes.
• Managing scheduled audits/recons and support exception in case of an issue by manually rerun locked, lagged or stopped data load or reconciliation jobs
• Track reported problems through tracking system and generate the necessary reports, root cause analysis, etc.
• Interface with customers to resolve customer reported problems/bugs, etc.
• Effective transition of projects from implementation to operational support
• Involve in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from existing product
• Work closely with the development team to bring the product bugs and change requests into product enrichment propositions
• Ensure latest patches and upgrades applied to application and servers as required

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.