Manager, Credit Risk Mgmt

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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Collections Platform and Configurations Organization at T-Mobile, USA is currently seeking a Credit Risk Management Manager who is: strong in managing a team of technical individuals in an agile development cycle; proficient in developing business and technical requirements, design on a technical level, configure, implement and test strategies in the collections decision engines; understanding functional specification documents, technical deployments, and inter-system relationships (Credit and Collections related process/system experience a plus); experienced in resource planning for enterprise initiatives with a keen understanding of project deliverables, timelines and budget considerations; adept in quality assurance and user acceptance testing protocols (JIRA experience a plus); developing material and delivering information to senior leadership. The ideal candidate will possess skills as a seasoned, experienced professional with a strong understanding of industry best practices and has demonstrated the ability to resolve a wide range of issues in creative and practical ways. This individual will also have a record of delivering results in a fast- paced and flexible environment and the ability to develop formidable team members.

Responsibilities include:

• Effectively manages team to achieve results by providing appropriate direction, timely developmental feedback, and coaching, and conducting performance reviews and conversations. Monitors and measures work tasks to ensure deliverables are provided on time and within budget.
• Manages both technical relationships with internal and external teams, including driving features and function requests for inclusion in future capability releases.
• Foster environment where team members identify problems, risks to continually review key business initiatives and find optimal resolutions.
• Drives continuous development practice improvements across technical disciplines (e.g. team structure, roles, processes, tooling, security & compliance).
• Effectively communicate business strategies, expectations, and challenges to inspire action throughout an assigned team.
• Provide strategic guidance and project prioritization efforts.
• Plans, identifies, communicates, and delegates appropriate responsibilities to team members to ensure smooth flow of operations.
• Builds trusted, reciprocal relationships with all levels of leadership and support teams. Facilitates effective and encouraging team relationships. Resolves operational and interdepartmental problems quickly.
• Lead through Management team to ensure business initiatives, technology roadmap, communications, training, change management and vendor management are supported.
  
  
  

Education:

• Bachelor’s degree in Business, Computer Science or other quantitative field or equivalent work experience
• Masters degree or MBA preferred.
  
  
  

Work Experience:

• 4-7 years Industry experience in technical deployments, understanding technical process flows, and managing high functioning teams.
  
  
  

Knowledge, Skills, and Abilities:

• Problem Solving – creativity and the ability to reach insightful conclusions (Required)
• Communication - Ability to manage relationships, influence and communicate complicated logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of business strategies. (Required)
• Strong presentation skills to large and small audiences. (Required)
• Up-to-date knowledge of strategic frameworks, industry trends, and datasets to improve company performance (Preferred)
• Medium to advance knowledge of Scripting Tools (Python/SQL/HTML/Perl) (Preferred)
• Knowledge of federal & compliance regulations e.g. SOX, PCI & CPNI. (Preferred)
• Agile Methodologies Knowledge – overall execution relating to all aspects of an agile development life cycle from technical writing of strong requirements, defining the strategy, black log, sprint planning, configuration, testing through deployment and support. (Required)
• Technology experience in delivering large and complex business/technology initiatives. (Required)
• Experience with FICO decision engines – Blaze/TRIAD (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Colorado Pay Range: $136,200.00 - $184,300.00

Washington Pay Range: $146,200.00 - $197,800.00

• The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
• At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
  
  
  

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. 

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.