Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Education
Work Experience
Knowledge, Skills and Abilities
Licenses and Certifications
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Job Type: Part-time
Pay: $16.50 per hour
Benefits:
Shift:
Weekly day range:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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