Must apply via T-Mobile's Career site here: https://careers.t-mobile.com, search SHELDON, IA
About us
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Overview:
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Duties:
◦ How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network◦ Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.◦ Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.◦ Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.◦ Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.◦ Successfully identify and handoff small business leads.◦ Support team initiatives and create an inclusive environment
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person
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