What are the responsibilities and job description for the Mobile Expert position at T-Mobile?
Full-Time Retail Sales Associate
T-Mobile Premium Retailer - TCC Wireless
Base pay and commission!
The Mobile Expert (ME) enjoys a fast-paced and high energy environment. As an ME you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.
Essential Functions:
Must be able to perform the essential functions of the position with or without reasonable accommodation.
- Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
- Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
- Builds relationships with TCC Wireless employees and customers across all channels of the business.
- Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
- Ensures compliance with all company policies and procedures.
- Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
- Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
- ME is responsible for achieving assigned performance metrics.
Minimum Qualifications:
- High School Diploma or GED
- Minimum 6 months experience in retail and/or sales with a strong customer focus
- Legally authorized to work in the United States
- Ability to work nights, weekends, and holidays in a retail environment
- Professional, energetic, honest, patient and empathetic
- Ability to problem solve, analyze results, plan for the future, and make good decisions
- Excellent written, verbal and interpersonal communications skills
- Reliable transportation
- Must be able to stand for long periods of time on the sales floor
- Must be able to move and/or lift up to 25 pounds
Benefits Offered:
- 401k match
- Phone service discounts
- Development and growth opportunities
Job Types: Full-time, Part-time
Pay: From $13.85 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Work Location: One location
Salary : $14 - $-1
