EPIC Patient Scheduling Representative
Job Posting for EPIC Patient Scheduling Representative at T2 Flex
Do you have a passion for helping others and providing the highest level of customer service to patients? Want to join a great company and work from home? Do you have prior scheduling experience?
If so, we want you on our team at T2 Flex Force! We are looking for 18 full-time Patient Scheduling Representatives for a new project.
Patient Scheduling Representatives provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction. Patient Scheduling Representatives will need to cover a range of specialties and will be trained by our clients.
Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.
THE RESPONSIBILITIES:
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms and procedures to callers, ensuring that patients understand required, documentation requirements and subsequent measures
- Collecting copays and payment information when necessary
- Processing required information according to client policies and procedures
- Providing professional, compassionate and concierge-like service to patients
- Available to work from 7am to 7pm EST
- Have a strong background in patient scheduling doing 10 calls an hour
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