Job Posting for Site Services Technician (IA) at T5 Data Centers

Company Description

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

Commitment to Diversity & Military Veterans
Battle-Tested Leadership Experience
100% Data Center Focused
Owner-Operator Mindset

Job Description

The Site Services Technician (SST) is responsible for physical installation and de-installation of IT equipment, network cabling and power whips in the data hall, remote hands support and escorting of non-badged visitors that have a valid business need to access the data hall.

Perform power cycles, physical equipment, and IT cabling inspections
Receive, review, and install IT hardware components (server, device, or network) as directed
Upgrade or replace failed components as directed
Install, terminate, test, and troubleshoot IT cabling (single and multi-mode fiber, co-axe, copper, Cat5, Cat6, etc.)
Properly label, comb, and bundle IT cables in accordance with T5FM and customer standards
Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e., Cisco, HP, and Dell)
Remove and de-commission IT hardware as directed
Handle storage media
Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
Receive, respond, and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
Receive, assess, and complete IT equipment & infrastructure installation, relocation and decommission requests (change) within established timeframes and to applicable internal, manufacture, and/or industry standards
Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
Receive, assess, and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal, manufacture, and/or industry, standards
Carry out daily checks of the data halls, keeping records of your findings
Ensure that all records are updated in applicable tools and systems following any changes made
Receive and track inventory for maintenance purposes
Escort and monitor outside contractors, vendors, and third-party engineers; ensure they are abiding by facility work rules
Follow T5 data center and customer corporate policies and procedures
Adhere to all safety laws
Complete other such duties consistent with your role as you may be assigned by T5FM or customer management

Qualifications

Education or Equivalent Experience

Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5 years’ experience in IT, required
Extensive knowledge of IT infrastructure, technologies, and data hall management
2 years’ experience with data center IT hardware, infrastructure, and cabling
Experienced in the use of Fluke handheld Network Analyzers and Data Cable Testers (i.e., DXT1800)

Knowledge, Skills, Abilities, And Competencies

Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers
Exceptional analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution
Financial acumen including the ability to create and understand budgets, financial analysis, and invoicing
Able to prioritize work based on business and customer demands
Able to work within all levels of the organization
Able to participate and engage in senior management discussions and conversations pertinent to facility operations
Able to articulate concepts and ideas to a non-technical audience
Able to lead and contribute to customer-requested business reviews and audits
Able to understand and train others on IT hardware configuration, power distribution, and network cabling, as well as other technical aspects of facilities management
Able to read and understand complex drawings, systems and other documentation

Additional Information

Benefits

Full Medical, Dental, Vision
PTO and Paid Holidays
Annual Bonus Potential

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the individual alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.
Available on call 24x7x365 for emergency issues
Able to work in a loud environment
Physically able lift 50 lbs.
Duties may include lift or ladder access
Access to reliable transportation

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Apply for this job

Receive alerts for other Site Services Technician (IA) job openings

Salary.com Estimation for Site Services Technician (IA) in Waukee, IA

$66,383 - $83,873

For Employer

Looking to price a job for your company?

Price This Job

Site Services Technician (IA)

Job Posting for Site Services Technician (IA) at T5 Data Centers

Sign up to receive alerts about other jobs that are on the Site Services Technician (IA) career path.

Sign up to receive alerts about other jobs with skills like those required for the Site Services Technician (IA).

Job openings at T5 Data Centers

Not the job you're looking for? Here are some other Site Services Technician (IA) jobs in the Waukee, IA area that may be a better fit.

We don't have any other Site Services Technician (IA) jobs in the Waukee, IA area right now.