Maintenance Coach

Lead the facilities function in a geographic region, encompassing 5 – 9 direct report facilities technicians, operations partners, vendor and cost control management.  Source, select, coach and develop maintenance technicians and monitor repair and maintenance activities across the region.  Manage multiple cost centers and continually examine maintenance technician productivity to improve financial controls and efficiencies.  Maintain close, positive relationships with operations partners in each market.  Source, select and onboard new vendor partners as the business needs demand.

The Day-to-Day:

• Supervise coach and develop maintenance technicians
• As needs surface, source and select high performing technician candidates with excellent customer, facility and technology skills that can work autonomously
• Develop and maintain a customer centric (RGM#1) approach to restaurant maintenance
• Build know-how and continually expand the maintenance team capabilities
• Gain efficiencies by operating with a continuous improvement mindset
• Manage financial controls of multiple maintenance cost centers across the region
• Monitor and control parts inventory, procurement tracking, asset database, invoicing and reporting
• Support challenging repair projects, national projects and capital investments
• Partner with the region finance team in evaluating R&M spending trends and implementing solutions that continue to drive value
• Daily utilization of Officetrax (work order reporting system) to ensure technician productivity, vendor management / quality repairs, technician schedules
• Conduct field visits within region to inspect facility conditions, quality of repairs, technician productivity / proficiency and to spend time with customers gathering feedback.
• Monthly Area Coach calls with operations for each market, communicating successes and opportunities and gathering feedback from customers
• Monthly 1:1 calls with each maintenance technician, pre-work gathering data from Officetrax and customer base, to provide positive feedback and coaching for growth, development and improvement for each maintenance technician
• Work with cross-functional business partners, operations customers and regulatory agencies to resolve emerging business needs

Is This You?

• Bachelor’s degree in a related field and 5 years related experience OR High School Diploma/GED plus 10 - 12 years proven work experience in this field
• Relevant experience in the QSR or Retail industry
• Demonstrated supervisory experience in facilities management, trade technician management or retail/commercial building maintenance
• Strong customer service, communication, project management and organizational skillsets
• Working knowledge of building components, mechanical, electrical, plumbing, mechanical systems including knowledge of various codes and ADA requirements
• Ability to lead and motivate multiple direct reports across a broad geographic span in a fast-paced multi-unit environment
• Strong ability to build and positively maintain professional business relationships with internal and external customers
• Excellent problem solving and analytical skills with the ability to clearly communicate across multiple levels within a region
• Strong proficiency with computers and being technology capable is mandatory
• Self-motivated with a high sense of urgency and willing to "do what it takes" to get the job done
• Ability to travel, ~60 overnight stays per year

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!