Tour Assistant (Spanish Speaking)

About us
Established in 1988, TAG (formerly known as The Appointment Group) has grown to become one of the world’s leading travel and event management companies. From day one, we have established ourselves as a high-end, service-driven company, committed to meeting the needs of a diverse marketplace.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Wellness programs

Position Title: TourAssistant (Spanish Speaking)
Classification: Full-time, Non-Exempt
Office Setting: In Office (5 days a week)
Pay Range: $18 - $22 hourly

Summary

This position is primarily responsible for assisting and supporting the Latin team and supervisors within the Touring department to ensure the team and department operate effectively and successfully.

Essential functions of the job

· Provide high level of assistance to assigned department in all aspects of the management of client travel requirements.

· Develop competency to achieve high levels of sales, transactions, and margins. Regularly check benchmarks, activity reports, and KPI’s to ensure performance achievements match the projected plan.

· Respond to all communications and correspondence proactively, promptly, efficiently and accurately.

· Input data on movement sheets with accuracy as requested.

· Chase client folios and invoices from suppliers.

· Process credit card payment authorizations accurately as requested.

· Add transaction and service fees accurately to Majic files to charge out as necessary.

· Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks. Accurately and efficiently field all enquiries and requests from the team.

· Adhere to PCI regulations in accordance with Company policy.

· Ensure TAG procedures are followed at all times.

· Report and investigate errors or client complaints to seek satisfactory resolution.

· Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.

· Negotiate the best rates from suppliers and actively seek to maximize savings, increase Company profitability, reduce client expenditure and communicate the savings achieved.

· Complete any other general administrative tasks as required.

· Create PowerPoint presentations ensuring high-quality presentation and consistency.

· Perform other duties as assigned.

Education, experience and skills

· High School Diploma or equivalent (Required)

OR

· AA/AS or BS/BA Degree (Preferred)

· Minimum of 1 year of experience in a corporate environment (Required)

· Bilingual in Spanish (Required)

· Bilingual in Portuguese (Preferred)

· Travel Industry experience (Preferred)

· Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload

· Intermediate proficiency in Microsoft Suite

· Excellent verbal and written communication skills

· Well established organizational skills and attention to detail

· Ability to work independently or within a team environment

· Ability to accept instructions or directions and see through to completion

· Excellent customer service skills internally and externally

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Does the salary range meet your requirements?

Education:

• High school or equivalent (Required)

Experience:

• Corporate: 1 year (Required)

Language:

• Spanish (Required)
• Portuguese (Preferred)

Ability to Commute:

• New York, NY 10001 (Required)

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22