What are the responsibilities and job description for the Solution Center Representative position at Tailored Management?
A leading Fortune 100 insurance and financial services company headquartered in Columbus, Ohio is hiring! If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our team!
Solutions Center Representative
Pay: $19/hr
Schedule: Regular business hours; Hybrid model; At least one day per week onsite at 385 Jordan Road, Troy, NY
Start Date: 9/11/2023
This position is responsible for providing exposure to both Sales and Service for New York Deferred Compensation Plan.
Successful candidates should possess:
- Bachelor's Degree
- Strong problem-solving skills
- Time Management skills
- Basic typing and computer skills
- Background in customer service, preferred
- Strong interpersonal and written communications
- The ability to work within a team and independently.
- High attention to detail.
The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assign to the job to perform a somewhat different combination of duties.
1. Receives and responds to incoming customer/agent/employer inquiries.
2. Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication.
3. Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related.
4. Resolves routine errors requiring corrective processing.
5. Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing and refers the situation to a Supervisor.
6. Reviews, research, and interprets records and reports to accurately make decisions.
7. Decision making skill necessary for customer contacts.
8. Ability to identify and evaluate problems and analyze customer inquiries and determines appropriate action.
9. Performs other duties as requested.
#NWH
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Troy, NY 12180: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Troy, NY 12180
