Job Posting for Corporate Account Coordinator at Talent Acquisition
Position Summary:
Provide world-class customer service in order to exceed corporate customer expectations. In addition to duties as a Customer Experience Agent, assist in the development of bids, contract management related activities and implementation and ongoing support of all higher level customers (typically larger corporate and government) accounts that require supplemental, non-standard support for State Industrial Products. Typical support includes program implementations for pricing and reporting and any other ongoing support that is needed to effectively support these key customers.
Responsibilities
Bid review, completion and submittal to respective customers and prospects
Analysis of potential accounts and coordination of lead (Gold Mining) development
Effective corporate account reporting and support through detailed account setup, information gathering and reporting. Includes advice to management of threats or opportunities
Direct liaison with corporate account customers to organize and fulfill operational billing, reporting, and order processing requirements set forth by customer
Implementation and control of Distributor Pricing and Fulfillment programs
Implementation and ongoing management of pricing and commission data
Special project participation as required
Qualifications
Customer Service acumen with an ability to understand complex customer organization along with an understanding of fundamental database skills and reporting knowledge
College degree or equivalent work experience
Related understanding of the business to effectively support the special need of the “corporate” customer base
Related pricing competency for evaluation and implementation
SAP and peripheral reporting systems proficiency
Proficient in Microsoft Office applications
Report design and development skills
Excellent problem solving and decision making skills
Excellent oral and written communication skills
Excellent customer service skills
Salary.com Estimation for Corporate Account Coordinator in Cleveland, OH
$47,511 to $62,949
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