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Collections Specialist

TalentBurst, Inc.
Redwood, CA Contractor
POSTED ON 3/25/2024
Collections Specialist
Redwood City,
Duration:0-12 month(s)
Mon-Frid 8am-5pm, Additional Job Details:Hybrid - 3 days a week onsite Tuesday - Thursday

Description/Comment:In this role, you will have the opportunity to:
  • Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

The essential requirements of the job include:
  • High volume emails to assigned to assigned customers.
  • Strong verbal and written communication
  • Work with all internal departments to resolve tax or other discrepancies.
  • Strong follow up skills.
  • Strong reconciliation skills.
  • Ability to search and organize outlook emails, create folders, and notate in Oracle.

It would be a plus if you also possess previous experience in:
  • 3 years of collections experience AR activities
  • Oracle 12, Microsoft Word, proficient in Excel.
  • Strong customer service skills
  • Positive communication and phone demeanour.
  • Team player and able to multi-task daily.

#TB_PH

Hourly Wage Estimation for Collections Specialist in Redwood, CA
$60.89 to $92.87
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