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Incident coordinator

TalentBurst, Inc.
North Canton, OH Full Time
POSTED ON 5/14/2024

4779

Call Management Coordinator

Location : 350 Orchard Ave NE, North Canton, OH 44720

pay rate : $14

Schedule : 3 : 30 PM Till 12 AM

Provide Call Management System scheduling support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

This position is for evenings and weekends. Some essential functions of this position include : - Monitoring real time operation of the Call Management System to ensure Service Level Agreement (SLA) is being met and all available Customer Service Engineers (CSEs) are actively assigned to calls - Continuously monitoring white space on the Call Management System to ensure maximum productivity of CSEs - Responsible for marking CSE unavailability on the Call Management System chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences - Reviewing call lists;

TB EN

Last updated : 2024-05-12

Salary.com Estimation for Incident coordinator in North Canton, OH
$68,398 to $87,363
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