What are the responsibilities and job description for the Product Enablement Manager position at TalentBurst, Inc.?
Product Enablement Manager
Location: Santa Clara, CA 95054 (100% Remote - must reside in Pacific or Mountain time)
Duration: 6 months, potential for extension or perm placement
Start: 2/5/24
W2 Acceptable
Project scope - migration initiative - migrating legacy platform to online banking platform. This role will be responsible for managing product and digital channel learning through the usage of in-context help support by contributing to the strategic direction and system maintenance to support client learning and enablement. This is done through identifying key user, product, and feature interactions, creating and delivering relevant content - all with a lens focused on supporting usability, adoption, and overall user success.
Responsibilities:
Create copy for interactive guides or flows and load into digital system, deciding where and when we are using this content within the user experience, how the copy is written, and delivered.
Work with Agile pods and UX/design teams to ideate on opportunities to create interactive guides or flows that will sit as an overlay inside our digital channels and support digital adoption and client enablement.
Define, write, and prioritize user stories and requirements for the creation of interactive guides, interstitials, or flows that will sit as an overlay inside our digital channels.
Focus includes content and taxonomy management – all with a user experience lens.
Manage change through understanding the nuances that will need to be highlighted to support digital adoption by client users.
Work with sponsors to establish measurable business objectives and success metrics.
Managing / monitoring success of content and provide feedback to product teams as acquired from surveys/interviews and metrics.
Consulting with vendor and acting as a liaison between vendor and agile pods when necessary.
Qualifications:
Bachelor's Degree in Business, Management or equivalent experience required.
5 years' experience in client digital workflows, product enablement, or change management, content strategy development.
Experienced in content use case and strategy development with focus on client needs and solutions – delivering and promoting value to the client and support for serving teams.
CMS content development and production delivery management experience.
Excellent web copy writing, editing, and basic html skills, with the ability understand when the best way to deliver content is via copy, walkthrough, infographic, video, etc.
Understands principles of user and client experience journeys – product utilization enablers.
Project management experience, or the ability to show experience around successfully managing multiple projects simultaneously, pivoting when priorities and requirements change, and meeting aggressive deadlines.
Experience with Whatfix, Walkme digital content tools
Optimizely CMS, preferred.
Excellent relationship management and communication.
#TB_EN
Location: Santa Clara, CA 95054 (100% Remote - must reside in Pacific or Mountain time)
Duration: 6 months, potential for extension or perm placement
Start: 2/5/24
W2 Acceptable
Project scope - migration initiative - migrating legacy platform to online banking platform. This role will be responsible for managing product and digital channel learning through the usage of in-context help support by contributing to the strategic direction and system maintenance to support client learning and enablement. This is done through identifying key user, product, and feature interactions, creating and delivering relevant content - all with a lens focused on supporting usability, adoption, and overall user success.
Responsibilities:
Create copy for interactive guides or flows and load into digital system, deciding where and when we are using this content within the user experience, how the copy is written, and delivered.
Work with Agile pods and UX/design teams to ideate on opportunities to create interactive guides or flows that will sit as an overlay inside our digital channels and support digital adoption and client enablement.
Define, write, and prioritize user stories and requirements for the creation of interactive guides, interstitials, or flows that will sit as an overlay inside our digital channels.
Focus includes content and taxonomy management – all with a user experience lens.
Manage change through understanding the nuances that will need to be highlighted to support digital adoption by client users.
Work with sponsors to establish measurable business objectives and success metrics.
Managing / monitoring success of content and provide feedback to product teams as acquired from surveys/interviews and metrics.
Consulting with vendor and acting as a liaison between vendor and agile pods when necessary.
Qualifications:
Bachelor's Degree in Business, Management or equivalent experience required.
5 years' experience in client digital workflows, product enablement, or change management, content strategy development.
Experienced in content use case and strategy development with focus on client needs and solutions – delivering and promoting value to the client and support for serving teams.
CMS content development and production delivery management experience.
Excellent web copy writing, editing, and basic html skills, with the ability understand when the best way to deliver content is via copy, walkthrough, infographic, video, etc.
Understands principles of user and client experience journeys – product utilization enablers.
Project management experience, or the ability to show experience around successfully managing multiple projects simultaneously, pivoting when priorities and requirements change, and meeting aggressive deadlines.
Experience with Whatfix, Walkme digital content tools
Optimizely CMS, preferred.
Excellent relationship management and communication.
#TB_EN
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