What are the responsibilities and job description for the Business Systems Analyst - ITOM position at TalentBurst?
Job Description
Job Description
Title: Business Systems Analyst - ITOM
Duration: 18 Months (Possible Extensions)
Location: Remote PST MST time zone
Note: Possibility to extend Location -can be remote PST MST time zone
preferred 9-5 hours of operations Top skills: Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others Identify and monitor interdependencies between integrated application components and systems
As a member of the AppDev team, this Business Solutions Analyst will collaborate with the devOps, product development, security, and software asset management teams as well as with infrastructure, solution, and cloud providers throughout the CLIENT's enterprise to understand and support their strategic priorities. The candidate is required to have strong enterprise system and multi-cloud network experience, can analyze sophisticated business problems and procedures, and deliver solutions that meet business requirements. You will work primarily with ServiceNow ITOM and must have strong service management domain expertise. The candidate must be able to communicate effectively, think creatively, think end-to-end, embrace change, and be effective when faced with ambiguous requirements with little or no oversight.
What you'll do
Assist internal CLIENT's business partners in defining key capabilities/ requirements that will enable their strategy
Provide guidance to the business partners on existing system capabilities and where development work is required
Create complex conceptual designs (including application interfaces and interactions)
Document design decisions, configuration and development rationale
Identify and monitor interdependencies between integrated application components and systems
Provide effective support for operational problem resolution
Participate in and/or lead various process improvement projects to increase operational efficiency
Be recognized as an authority on one or more applications/products
Work within the framework of the project management standards
Collaborate with impactful teams across multiple geographies
Skills:
Thorough understanding of ServiceNow including deep and extensive knowledge of ITOM implementations and processes
Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware
Good interpersonal, analytical, and problem-solving skills
Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
Self-motivated and not afraid to work through unknowns
Balance of business and technology competence, including ability to clearly communicate technical solutions to business problems
Strong problem solving and analytical skills, able to produce clear observations, analysis and conclusions based on customer interviews and data
Team player who can collaborate with multiple internal partners to arrive at the best solution
Education:
B.S./B.A. Computer Science, Software Engineering, Math, or equivalent work experience
Proven ability in supporting, developing, and implementing ServiceNow ITOM
Title: Business Systems Analyst - ITOM
Duration: 18 Months (Possible Extensions)
Location: Remote PST MST time zone
Note: Possibility to extend Location -can be remote PST MST time zone
preferred 9-5 hours of operations Top skills: Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others Identify and monitor interdependencies between integrated application components and systems
As a member of the AppDev team, this Business Solutions Analyst will collaborate with the devOps, product development, security, and software asset management teams as well as with infrastructure, solution, and cloud providers throughout the CLIENT's enterprise to understand and support their strategic priorities. The candidate is required to have strong enterprise system and multi-cloud network experience, can analyze sophisticated business problems and procedures, and deliver solutions that meet business requirements. You will work primarily with ServiceNow ITOM and must have strong service management domain expertise. The candidate must be able to communicate effectively, think creatively, think end-to-end, embrace change, and be effective when faced with ambiguous requirements with little or no oversight.
What you'll do
Assist internal CLIENT's business partners in defining key capabilities/ requirements that will enable their strategy
Provide guidance to the business partners on existing system capabilities and where development work is required
Create complex conceptual designs (including application interfaces and interactions)
Document design decisions, configuration and development rationale
Identify and monitor interdependencies between integrated application components and systems
Provide effective support for operational problem resolution
Participate in and/or lead various process improvement projects to increase operational efficiency
Be recognized as an authority on one or more applications/products
Work within the framework of the project management standards
Collaborate with impactful teams across multiple geographies
Skills:
Thorough understanding of ServiceNow including deep and extensive knowledge of ITOM implementations and processes
Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware
Good interpersonal, analytical, and problem-solving skills
Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
Self-motivated and not afraid to work through unknowns
Balance of business and technology competence, including ability to clearly communicate technical solutions to business problems
Strong problem solving and analytical skills, able to produce clear observations, analysis and conclusions based on customer interviews and data
Team player who can collaborate with multiple internal partners to arrive at the best solution
Education:
B.S./B.A. Computer Science, Software Engineering, Math, or equivalent work experience
Proven ability in supporting, developing, and implementing ServiceNow ITOM
Business Analyst
Action Target Inc -
Provo, UT
Sr Systems Analyst
Henry Schein One -
American Fork, UT
Sr Systems Analyst
sltrib -
American Fork, UT