What are the responsibilities and job description for the Client File Processor position at TalentBurst?
Job Details
Client File Processor
Location: St Paul, MN-55101
Duration: 7 months
Hybrid role (2 days in office per week)
Notes:
We are looking for local candidates only. It is expected that this position operates in a hybrid capacity of remote and onsite work. This role could potentially become temp to hire depending upon performance and future FTE adds. This need is to provide additional team support to fill in for our employees that are being shared across multiple areas to meet some internal initiatives and load balancing. Hours expected are 8am-4:45pm, but a slight variation may be considered for the right candidate if needed. Days in the office are typically Tuesday and Wednesday but this can vary depending on events and holidays.
About this Team:
The CDEI (Client Data Exchange & Identity) team is part of Enterprise Technology. This team is responsible for the receiving and delivering files that contain customers' employee information used to manage their group life insurance eligibility and coverage management processes.
Summary:
The Product team supports the process requirements and delivering value of the product based on business objectives and customer feedback. Product value is a combination of delivering business value features via technology experiences that are user friendly, easy to maintain and highly reliable. This position is responsible for day to day file exchanges and processing of customer data for our FIG (Financial Institution Group) and our Canada divisions.
Responsibilities:
Tracking, monitoring and accurately processing files using the Client File Management (CFM) system.
Ensuring that scheduled file transfer events occur on schedule and that the data from the file is properly processed through the client file management system.
Work with Enterprise Managed File Transfer solution to set up and maintain secure file transfers.
Analyze and interpret data from clients in order to answer customer questions and process files.
Communicate directly with our clients during annual enrollment as needed when files are not received or data on the file needs to be reviewed and verified for accuracy.
Manage workload to meet service level agreements and performance guarantees for both internal and external customers.
Work directly with internal and external customers to resolve technical issues relating to the exchange or processing of files in a timely and accurate manner.
#TB_EN
Location: St Paul, MN-55101
Duration: 7 months
Hybrid role (2 days in office per week)
Notes:
We are looking for local candidates only. It is expected that this position operates in a hybrid capacity of remote and onsite work. This role could potentially become temp to hire depending upon performance and future FTE adds. This need is to provide additional team support to fill in for our employees that are being shared across multiple areas to meet some internal initiatives and load balancing. Hours expected are 8am-4:45pm, but a slight variation may be considered for the right candidate if needed. Days in the office are typically Tuesday and Wednesday but this can vary depending on events and holidays.
About this Team:
The CDEI (Client Data Exchange & Identity) team is part of Enterprise Technology. This team is responsible for the receiving and delivering files that contain customers' employee information used to manage their group life insurance eligibility and coverage management processes.
Summary:
The Product team supports the process requirements and delivering value of the product based on business objectives and customer feedback. Product value is a combination of delivering business value features via technology experiences that are user friendly, easy to maintain and highly reliable. This position is responsible for day to day file exchanges and processing of customer data for our FIG (Financial Institution Group) and our Canada divisions.
Responsibilities:
Tracking, monitoring and accurately processing files using the Client File Management (CFM) system.
Ensuring that scheduled file transfer events occur on schedule and that the data from the file is properly processed through the client file management system.
Work with Enterprise Managed File Transfer solution to set up and maintain secure file transfers.
Analyze and interpret data from clients in order to answer customer questions and process files.
Communicate directly with our clients during annual enrollment as needed when files are not received or data on the file needs to be reviewed and verified for accuracy.
Manage workload to meet service level agreements and performance guarantees for both internal and external customers.
Work directly with internal and external customers to resolve technical issues relating to the exchange or processing of files in a timely and accurate manner.
#TB_EN
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