What are the responsibilities and job description for the Technical Support position at TalentBurst?
Job Description
Job Description
Technical Support
Location: Miami, FL
Duration: 1.5 Months with multiple extensions
The main function is to manage the operational service and support needs for online banking members and associations in a help desk environment.
Responsibilities:
Technical Support
Location: Miami, FL
Duration: 1.5 Months with multiple extensions
The main function is to manage the operational service and support needs for online banking members and associations in a help desk environment.
Responsibilities:
- Providing information and direction for customers regarding online banking services, operating rules, integrated billing, and general authorization and chargeback transaction research
- Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
- Act as escalation point for clients/customers
- Approve the referral of unresolved customer grievances to designated departments for further investigation
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Solicit sale of new or additional services or products
- Report on help desk activities to executive level management
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
- Ability to work independently and manage one's time (Required)
- Ability to accurately document and record customer/client information (Required)
- Leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
- Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
- Mac and PC troubleshooting, log-in assistance
- Ability to follow instructions
- High School Diploma or GED required
- 2-4 years financial services related experience required credit/debit card experience preferred
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