Field Service Technician

Position: Field Service Technician
Location: Tucson, AZ
Duration: Full-Time/ PERM

General task & Responsibilities:

• To provide timely service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo. This individual will be responsible for troubleshooting, repairing, and installing parts as needed to maintain the equipment.
• Provide technical support in the form of troubleshooting either by phone or on site.
• Provide parts information in the form of suggested stocking guides.
• Provide warranty support; evaluate and validate claims, discuss issues with Product Company, and submit service reports to support claims.
• Provide training for distributors and customers on all relevant features and benefits of using our products. This may include creating customized courses per the customer’s needs (i.e. the use of bit grinders.)
• Provide training on equipment operation and proper use of consumables, such as Rock drilling tools, ground reinforcement products, installation, and grinding equipment.
• Set-up and monitor testing of new or improved components.
• Track associated costs, or data from tests to ensure completion.
• Help develop solutions to local problems.
• Knowledge of Caterpillar and Heavy equipment useful

Required Qualifications:

• The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience.
• Candidate should have strong mechanical aptitude and good work ethic.
• Must maintain a valid driver’s license.
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training certificates, or complete the training program needs to acquire the Certificates.

Job Type: Full-time

Salary: $26.00 - $40.00 per hour

Experience:

• Heavy Equipment Mechanics: 1 year (Preferred)
• Drilling: 1 year (Preferred)

License/Certification:

• MSHA Certification (Preferred)

Work Location: One location

Speak with the employer
91 9960556260