1. Handle multiline phone system, answer questions, and route calls; schedule and manages appointments, minimizing unused clinic time. Responsible for calling patients with appointment reminders and post-op calls.
2. Greet patients entering the dental suite and address them as they leave.
3. Assembles patient charts.
4. Responsible for scanning dental records into patients charts.
5. Perform clerical duties including but not limited to photocopying, emailing and faxing documents.
6. Prepares patient’s records and supportive documents for dentist review.
7. Updates patient registration and third party information and confirms patent’s eligibility for care.
8. Assists Medical Records with dental record requests.
9. Submits travel services authorizations in Athena for patients in the village
10. Coordinates appointments for Medicaid patients who need prior authorizations for travel with the dental Prior Authorization Specialist.
11. Must maintain strict confidentiality.
12. Must work collaboratively as part of a patient-oriented team with awareness of how employee represents the Dental team.
13. Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion, and empathy.