Restaurant Server

JOB DESCRIPTION:

A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

JOB RESPONSIBILITIES:

· Greet all customers warmly

· Adhere to grooming and appearance standards

· Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks

· Take guest food and beverage orders accurately

· Knowledge of current menu choices, specialties and menu deviations

· Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks

· Ensuring a memorable dining experience

· Properly open and pour wine tableside

· Accurately record revenue and accept cash, credit card, room charges and direct billing payments

· Perform basic cleaning tasks as needed or directed by supervisor

· Assist with special events if needed

· Answer telephone using appropriate etiquette

· Develop and maintain positive working relationship with co-workers and others

· Bus tables and assist with processing dirty dishes if necessary

· Assist kitchen with prep work or plating if necessary

· Clean all front of the house areas including windows, light fixtures and entrance as assigned

· Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

JOB QUALIFICATIONS:

· One year of prior food and beverage experience preferred

· Prior guest relations training

· Knowledge of proper food handling

· Strong written/verbal communications skills

· Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision

· Punctuality and reliable attendance are required

· Proper food safety training and certification as described by law

· Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

· Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely

· Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds