Associate Director of Practice Management

This position is accountable for maximizing the clinical, operating, and financial performance of Tandigm’s valued primary care physician network. The Associate Director (AD) will be assigned a geographic region within the five county Philadelphia area and hold accountability for the performance management, customer service, and training for all of the Tandigm Health private practices in that region. The AD will need to accommodate client availability for regular meetings with a flexible work schedule Monday through Friday and can expect to spend an average of 20-30 hours “on the road” each week visiting practices. Every candidate must have a valid U.S. State Driver’s License and personal vehicle for their own use.

The AD will guide physician practices in their transition from fee-for-service to value-based care as a population health subject matter expert, consulting on process changes that positively disrupt the status quo and allow practices to improve the patient experience, realize improved financial rewards, and contribute to a net positive impact on the care delivered in the greater Philadelphia area. This role will provide expert analysis of Tandigm Health data to help practices “connect the dots” linking process improvement with improved patient healthcare outcomes.

The ideal candidate, while comfortable working unsupervised, will demonstrate a strong sense of collaboration with clients and teammates, an ability to foster positive relationships, and excellent leadership capabilities. Candidates must also have a high level of emotional intelligence and demonstrated facility in change management as well as in navigating client “office politics.” A passion for being “part of the solution” in helping improve healthcare is an absolute must.

ESSENTIAL FUNCTIONS

• Serves as a trusted and strategic partner for assigned physician practices within Tandigm’s provider network.
• Maintains an expert-level understanding of Tandigm’s incentive program in order to provide practices with insight and recommendations on how to maximize their program rewards.
• Maintains detailed understanding of Tandigm’s clinical programs and can effectively articulate the enrollment criteria and intervention protocols.
• Effectively analyzes Tandigm’s clinical/operational/financial performance management metrics against each practice’s unique operational challenges to provide them with timely and proactive advice, direction, and action planning for operational improvement.
• Facilitates workshops with practices to develop solutions for operational improvement.
• Effectively leads performance meetings with both Tandigm and practice leadership.
• Seeks out and cultivates partnerships with Tandigm Teammates and practice staff at all levels, serving as an intermediary for either organization, as appropriate.
• Performs onboarding of new practices as assigned.
• Conducts initial and ongoing provider training in all Tandigm related programs.
• Provides Tandigm leadership with proactive and timely analysis and updates for all assigned practices, coupled with strategies to assist each practice in achieving predetermined goals.
• Supplies Tandigm staff with expert field knowledge that contributes to the ongoing development of the incentive program and performance metrics.
• Complies with all HIPAA regulations and Tandigm policies with regard to protected health information (PHI)
• Performs other duties as required.