What are the responsibilities and job description for the Patient Services Representative position at Tandym Group?
A New York City-based healthcare organization is looking to add a new Patient Services Representative to their Internal Medicine team at one of their practices in Queens.
Responsibilities:
The Patient Services Representative will:
Responsibilities:
The Patient Services Representative will:
- Warmly greet and engage in friendly conversation with patients and guests; answering phones, direct calls, and take messages
- Monitor patient flow in waiting room and assesses patients' and guests' needs as they wait
- Check-in patients and prepare and process appropriate forms; check-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility
- Review the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals
- Collect cash from patients for charges and co-payments and provides patient receipts
- Assist the Care teams with campaigns/initiatives, such as the Influenza program and the Health outcome survey and closing gaps in care
- Complete all necessary forms in an accurate and timely manner
- Perform other job-related duties, as required
- 3 year of Customer Care and/or Customer Services experience in a Healthcare setting
- High School Diploma / GED
- Working knowledge of Electronic Medical Records (EMRs)
- Solid assessment, clinical, and documentation skills
- Patient oriented
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
- 1 year of experience as a Patient Services Representative and/or Medical Secretary
- Associate's and/or Bachelor's Degree
- Working knowledge of Epic EMRs
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