What are the responsibilities and job description for the Desktop Engineer position at Tantus Technologies?
Overview
Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Desktop Engineer to join our Service Delivery Team. As a Desktop Engineer you will create, configure, and maintain baseline Windows Operating System images for enterprise wide deployment to end user workstations. You will provide expert, quick, collaborative, and professional Tier 2 & Tier 3 technical support to scientists and administrative staff in an active environmental health research setting. Successful applicants can demonstrate their capacity to establish productive working relationships and effective communication with end users and teammates and to contribute ideas in support of quality and continual improvement goals.
*US Citizenship required.*
*Hybrid 3-days on-site, Durham, NC*
What You'll Do
You will be responsible for:
- Creating, configuring, and maintaining baseline Windows 10 and Windows 11 Operating System Images for enterprise wide deployment to end user workstations including standard software.
- Creating and deploying patches and updates for Operating Systems and applications.
- Responding to image and application related issues escalated from Tier 1 & Tier 2 Service Desk Technicians.
Required Knowledge and Skills
- Min 3 years of Windows PC support experience with experienced Tier 2 & Tier 3 level support a plus
- BS Degree or equivalent experience
- Proficient in supporting use of Microsoft O365 suite of tools including Outlook, OneDrive, and Teams
- Operating System image creation, maintenance, and deployment utilizing SCCM, Microsoft Deployment Toolkit, and related tools
- Experience managing Microsoft Active Directory in an enterprise environment
- Experience with ServiceNow (or similiar ticking system)
Abilities
- Energy and passion to create new solutions and drive positive change
- Ability to work in a fast-paced, team environment supporting 1600 end-users
- Strong analytical and problem-solving skills and ability to troubleshoot problems quickly
- Strong interpersonal and customer service skills
- Ability to work effectively with little supervision in cross-functional teams
- Commitment to and compliance with the organization's policies and procedures
- Excellent written and verbal communication skills
Nice to Haves
- Experience with Python, PowerShell, and Ansible scripting
- Microsoft Certification preferred
- Knowledge or experience with JAMF is highly desired
- Experience providing support to a large (>1000) community of Windows PC users
- Documented Experience working in a scientific research environment is a plus
- Experience supporting both Windows and Mac platforms is a plus
- Experience documenting processes as Standard Operating Procedures (SOPs) and in a Knowledgebase format
- Experience supporting customer remote access via VPN and Citrix
- Working knowledge of Active Directory, GPOs, and local machine policies
- Working knowledge of McAfee/ePO and BitLocker
- Experience supporting user account information including rights, security, and systems groups
- Experience supporting mobile devices such as iPhones and iPads
