Patient Balance Collections Supervisor

Job Summary

The Patient Balance Supervisor is responsible for managing the daily follow-up of staff assigned to collect Client Patient Balances. They ensure patient balance collectors adhere to the Client Patient Statement schedule and all other Client specific patient balances procedures. They have attention to detail and can supervise assigned work queues, voice mail logs, and other various patient balance best practice guidelines.

The Patient Balance Supervisor offers training and mentoring of new and existing patient balance collectors and is proficient with all aspects of patient balance collecting.

The Supervisor is expected to complete the following monthly actions:

· Complete requisitions for new employees

· Interview, hire and train (or assign training)

· Recommend and approve pay increases, scheduling changes, and employee leave

· Timely review and approval of timecard punches and weekly timesheets

· Ongoing department training

· Weekly performance tracking and reviews

· Weekly quality tracking and reviews

· Employee discipline and timely follow-up

· Meet department and organizational SLAs

· Facilitate bimonthly L10 meeting with staff

· Creates culture of accountability and ownership of results through clear expectations

At TANYR, we seek to add only ideal team players who can flourish in our culture and embody the characteristics of our Core Values:

· Loyal to the Company

· Hardworking

· Dedicated to Excellence

· Honesty and Integrity

· Faith

Role and Responsibilities

· Leads communication efforts between team and management

· Translates and oversees organizational strategies for assigned department goals

· Drives continuous improvements in processes and systems

· Manage the resolution of client issues and ensure appropriate follow-up is done to manage client relationships

· Understand and adhere to state and federal regulations and company policies regarding compliance, integrity, patient privacy, and ethical collection practices

· Active participation and documentation of client meetings

· Maintains appropriate staffing levels

· Ensures staff are appropriately trained and held accountable for achieving standards and goals

· Conducts one on one meetings with team members

· Oversight of mail clerk

· Assisting with training material development

· Provides coaching, counseling, and disciplining to direct staff

· Addresses problems with work quality, issues between employees, and other concerns in an effective, timely manner

· Responsible for managing all patient collections tasks as defined in Patient Balance Collector job description

· Ability to independently obtain and interpret information

· Meet quality, productivity, individual and department goals as determined by TANYR

· Work within specified deadlines and stressful situations

· Understand and adhere to HIPAA guidelines and all applicable state and federal regulations and company policies

· Responsible for professional and effective verbal and written communication with both internal and external customers

· Work overtime as necessary to meet department goals and objectives

· Perform other tasks or special projects as assigned or deemed necessary

· Cultivate a positive and collaborative team culture, encouraging professional growth and development

· Exhibit a willingness to learn, problem solve and assist others while openly and actively participating in the TANYR culture

Qualifications and Education Requirements

· High School Diploma or equivalent (GED)

· 4 years’ experience in medical collections preferred

· 2 years’ previous home infusion or medical office revenue cycle experience preferred

· Experience with insurance benefit determination to assist in communicating with patients with respect to patient balance after insurance processing

· Possess strong written and verbal communications skills to communicate effectively with, present information to, and respond to questions from individuals at all levels of the organization

· Ability to independently obtain and interpret information

· Working knowledge and application of metric measurements, basic accounting practices, ICD-10, CPT, HCPCS, and NDC coding preferred

· Working knowledge of automated billing systems; experience with CPR /CareTend/Brightree/Kareo preferred

· Must be detail-oriented with the ability to analyze, organize, prioritize, and multi-task

· Effective interpersonal, written, and verbal communication skills

· Intermediate or Advanced proficiency with Microsoft Office skills, including Word, Excel, and Outlook preferred

Benefits at TANYR

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability paid by TANYR

Term Life Insurance paid by TANYR with option to elect additional coverage

401K with company match

Supplemental Insurance Plans

Paid Time Off

Paid Holidays

Job Type: Full-time

Pay: $39,760.60 - $56,409.60 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Office

Work Location: In person