Instructional Designer

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

Instructional Designer

So, what does a TaskUs Instructional Designer really do? Think of yourself as an Architect for TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world's most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches.

You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You're entrepreneurial and resourceful. You're passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

• Meet with Subject Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development
• Develop SMART Learning Objectives
• Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training decks, interactivity modules, quizzes, activities, etc.)
• Create assessments per the defined assessment strategy
• Supports facilitation of answer validation sessions for fully defensible and aligned assessments as directed by the Training Program Manager
• Review training content created by other team members
• Scheduling and building out the monthly calendar
• Own the course setup (both online and instructor-led), along with logistics (room booking, catering) and scheduling and enrollment

Required skills/Qualifications

• BA/BS degree in education, Learning theory, Instructional design, and/or related discipline field or equivalent practical 10 yrs experience in lieu of degree.
• 3 years of experience designing, developing and delivering learning using multiple media.
• Some experience using e-learning tools (i.e. Articulate, Captivate) to create training content
• Strong organizational skills.
• Experience with documentation, technical writing, and narrative scripting.
• Tolerance and enthusiasm for working with ambiguity and change.
• Experience with e-learning authoring software; i.e. Articulate Storyline, Evolve for course development.
• Proven excellence in developing fully ADA Compliant training deliverables.

Nice to have

• Hands-on experience with technical topics or environments (e.g. computers, programming, networking, front-end development, etc.).
• Experience migrating training courses into Intellum or other LMS
• Video editing such as Premier, Finalcut, Camtasia, etc.
• Experience in corporate education
• (L4) Learning Management System - Intellum Exceed LMS
• (L4) SQL queries and visualization of key performance metrics
• Experience with Google Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer