What are the responsibilities and job description for the Project Manager position at TaskUS?
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
So, what does a TaskUs Project Manager really do? Think of yourself as a driver of results for TaskUs- road mapping, planning, documenting, and executing. Imagine going to work with one goal in mind: helping build and lead the innovative force behind TaskUs and some of the world's most disruptive companies. You map requirements, plan solutions, confer with experts, and successfully execute strategies to roll out projects squarely aimed at turning the industry on its head. Your portfolio can contain various projects from client implementations, site builds, and strategic company initiatives. Your achievements are gauged not on hours worked, but on the success or failure of projects. You put the "CAN" in "that CAN'T be done."
Responsibilities:
Requirements:
Preferred Qualifications:
About TaskUs:
TaskUs provides next-generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational, digital scale.
Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. It's no wonder we have been named as one of the "Best Places to Work" by the LA Business Journal and San Antonio Business Journal.
TaskUs has been recognized on the Inc. "5,000 Fastest-Growing Private Companies in America" list the past five years and The Los Angeles Business Journal's "100 Fastest-Growing Private Companies" the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America, and the Philippines.
TaskUs, LLC. is an equal opportunity employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
So, what does a TaskUs Project Manager really do? Think of yourself as a driver of results for TaskUs- road mapping, planning, documenting, and executing. Imagine going to work with one goal in mind: helping build and lead the innovative force behind TaskUs and some of the world's most disruptive companies. You map requirements, plan solutions, confer with experts, and successfully execute strategies to roll out projects squarely aimed at turning the industry on its head. Your portfolio can contain various projects from client implementations, site builds, and strategic company initiatives. Your achievements are gauged not on hours worked, but on the success or failure of projects. You put the "CAN" in "that CAN'T be done."
Responsibilities:
- Develop project plans utilizing standardized documentation templates such as WBS, formal agendas, and action item trackers, managing the documentation and completion throughout the project lifecycle
- Engage key stakeholders and project sponsors from discovery to project close, prioritizing and managing scope, cost, and timelines
- Host weekly syncs, documenting milestones, action items, and escalation points
- Conduct deep-dive meetings with stakeholders and SMEs as projects dictate, documenting minutes and actions required, and developing timelines for resolution
- Validate the workflows and processes of incoming opportunities
- Act as a communication champion, managing expectations and competing agendas of various stakeholders and project priorities
- Collaborate with internal and external partners on process and operational improvements throughout the project cycle, troubleshooting when discrepancies arise
- Manage client relationships and expectations throughout the project life cycle
- Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned
Requirements:
- Bachelor's degree or equivalent business project management experience
- 3-5 years of experience in project management
- 2 years in operations and/or account management, working directly with clients
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Excellent attention to detail with a commitment to accuracy and quality
- Self-starter willing to support their project teams
Preferred Qualifications:
- Relevant BPO experience
- PMP, Agile, and/or Lean Six Sigma experience and/or certifications
- International vendor management experience
- Experience building new sites or launching new geos
- Advanced knowledge of email ticketing and cloud-based systems (i.e., 8x8, Aircall, Five9, Salesforce, Zendesk)
About TaskUs:
TaskUs provides next-generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational, digital scale.
Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. It's no wonder we have been named as one of the "Best Places to Work" by the LA Business Journal and San Antonio Business Journal.
TaskUs has been recognized on the Inc. "5,000 Fastest-Growing Private Companies in America" list the past five years and The Los Angeles Business Journal's "100 Fastest-Growing Private Companies" the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America, and the Philippines.
TaskUs, LLC. is an equal opportunity employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
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