What are the responsibilities and job description for the Client Services Associate position at Tatari?
Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, and OneWheel—to grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.
Named one of the Hottest Ad Tech Companies by Business Insider, and Best Places to Work by Inc. Magazine for the third consecutive year, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size.
Responsibilities:
- Assist in managing post-sales client relationships with CS Managers, including: (1) identifying unknown or unmet needs; (2) coordinate with media buying team and help to guide clients through their TV advertising campaign; and (3) take detailed notes during client calls and coordinate follow-through for all client requests.
- Active learning and familiarize yourself with all-things Tatari, particularly with media buying and data measurement.
- Work cross-departmental to resolve client issues.
- Assist in creation and delivery of weekly and monthly client performance reports.
- Spend time with clients (up to 20% travel required).
- Work on ad-hoc data analysis projects.
Qualifications:
- At least 1 year in post-sales account management/client relationship support roles; customer support and/or internships do not apply.
- Ability to clearly communicate technical terms and concepts.
- Great presentation and listening skills--you come prepared for every meeting.
- You’re not a salesperson.
- Highly organized and detail oriented, with strong follow-through in a fast-paced environment.
- Bonus: understanding of TV and digital marketing (i.e. SEM, FB)
- Bachelor’s degree
Benefits:
- Competitive salary ($68,000 - $75,000 annually)
- Equity compensation
- 100% health insurance premium coverage for you and your dependents
- Unlimited PTO and sick days
- Snacks, drinks, and catered lunches at the office
- Team building events
- $1000 annual continued education benefit
- $500 WFH reimbursement
- $125 pre-tax monthly stipend to spend on whatever you want
- Annual mental health awareness app reimbursement
- FSA and commuter benefits
- Monthly Company Wellness Day Off (During WFH)
At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.
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