Network Support Technician

Tate Ornamental, Inc. is a family owned and operated company that has been in business since 1988. We pride ourselves on being a one-stop shop for design, fabrication, installation, and freight. We specialize in creating distinguished works of art from our fabrication of architectural metal, millwork, and stone. Our projects include stairways, railings, canopies, millwork, casework, stone and quartz. Ornamental metals include steel cold and hot roll, bronze/brass, stainless steel and aluminum.

We are seeking a Network Support Technician responsible for troubleshooting and maintaining the organization’s network systems.

Duties/ Responsibilities:

• Maintain network systems by installing new hardware, modifying existing hardware, and managing related network software and applications.
• Install and maintain network and peripheral devices, such as computer workstations, printers, switches, routers, and other equipment.
• Communicate with end users to understand and troubleshoot network-related issues.
• Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
• Manage email, Internet services, and distribution lists, including adding and removing users and accounts.
• Collaborate with the network administrator to assess hardware and software needs and recommend necessary changes.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Basic understanding of network hardware and functionality.
• Proficiency in workstation and network troubleshooting.
• Strong organizational skills with meticulous attention to detail.
• Excellent analytical and problem-solving abilities.
• Proficient in Microsoft Active Directory.
• Familiarity with Microsoft Office 365 products and related software.
• Basic understanding of VoIP telephony.

Education and Experience:

• Associate’s degree in Computer Science or equivalent experience required.
• At least three years of experience in network maintenance and user technical support preferred.
• A , Network , and/or similar certifications highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• May be required to work on-call or long hours in case of network malfunction.

Tate Ornamental, Inc. recognizes the key to success is our people! We are growing and seeking someone who is a hard-working, conscientious individual to join our team. If you are dedicated to creating works of art and interested in continuously bettering yourself and your craft, come grow with us! Listen to a message from our President: https://tateornamental.com/jobs-at-tate-ornamental/.

Tate Ornamental, Inc. an employment at-will organization unless otherwise stated in a written individual employment agreement signed by the President of the company.

Tate Ornamental, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Tate Ornamental, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Tate Ornamental, Inc. participates in Tennessee’s Drug-Free Workplace Program and administers pre-employment drug screens upon acceptance of a conditional offer of employment. We are our committed to protecting our employees by creating and maintaining a workplace free of substance abuse.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Technical support: 3 years (Required)

Work Location: In person

Salary : $60,000 - $80,000