Job Summary

Booksellers are the heart of our bookstores. Under the supervision of the Store Manager and Retail Managers, Booksellers sell books and other merchandise to customers while providing exceptional customer service that keeps customers coming back to our stores. In addition, Booksellers perform a variety of tasks needed for the effective and profitable operation of the bookstore.

Duties/Responsibilities:

• This is a sales position. This position sells books by assisting customers in finding books and merchandise, researching book requests, making book recommendations, placing orders, and preparing books for customer pick-up or shipping
• Consistently deliver a unique customer experience by providing exceptional customer service
• Process sales transactions using POS system
• Shelve and straighten books
• Perform general section maintenance and cleaning
• Receive books into inventory, including unboxing, labeling, and scanning into computer system
• Create and maintain displays
• Returns*
• Order processing*
• Check email during each shift
• Perform other duties as required or assigned

• These tasks may vary on a store-by-store basis.

Essential Job Functions: Required Skills/Abilities

• Excellent sales and customer service skills, including:
  • Handselling books, which includes:
    • Interacting with customers
    • Helping match customers with titles that suit their interests
    • Making suggestions about books they might enjoy
    • Helping customers locate titles
  • Providing exceptional customer service by:
    • Actively listening to customer needs
    • Being helpful and responsive
    • Ensuring customer satisfaction by providing high-quality service and assistance
  • Ability to communicate effectively with customers in person and by phone
• Computer Skills:
  • Basic computer skills with the ability to perform basic tasks on a computer such as typing at a reasonable speed, using email, opening and closing apps and other software, searching for information
  • Ability to learn to use company computer systems and tools effectively within a reasonable time period, including iMerchant and Webstore
Teamwork
• -ability to function effectively in a team environment, including working cooperatively and communicating effectively with team members
• Change management skills—ability to adapt to workplace changes and to work effectively in an evolving retail environment.
• Ability and willingness to perform a variety of tasks
• Strong work ethic-must be able to work productively without close supervision
• Punctuality and reliable attendance are essential in this role

Education and Experience:

• Being well-read in one or more genres is desirable.
• At least one year of retail or customer service experience is preferred.

Physical Requirements, Work Environment and Scheduled Hours:

• Constantly Required:
  • Standing/walking (70% of the time or more)
  • Lifting books
  • Interacting with customers
• Sometimes Required:
  • Pushing/pulling carts of books and merchandise
  • Kneeling, crouching, reaching
• Book dust present at all times.
• Time off is limited during the retail holiday season and may be subject to the employee finding replacement shift coverage.
• We do our best to maintain your scheduled number of hours throughout the year. However, the number of hours you are scheduled to work each week cannot be guaranteed and may be reduced during times of reduced business volume or for other business reasons. During such times, performance factors such as punctuality, reliable attendance, and productivity are considered when allocating hours.