What are the responsibilities and job description for the Operations Analyst position at Tauck?
POSTION REPORTS TO:
Manager, Operations Services & Training
POSITION SUMMARY:
Responsible for the support and analysis of operations processes and procedures in WWO. Provides
value-driven analysis, reporting and recommendations to support and enhance tour pricing and
procurement, tour documentation, guest experience data and global
initiatives.
This position requires flexibility, technology savvy, and the ability to work within WWO and
cross-departmentally on various projects concurrently with multiple regions and brands throughout
the year. This includes accurate and timely updating of data, systems and process improvements,
creating spreadsheets and detailed analysis, and the ability to successfully communicate and
present this data internally and externally.
OBJECTIVES OF ROLE:
Responsible for the support and analysis of operations processes and procedures in WWO. Provides
value-driven analysis, reporting and recommendations to support and enhance tour pricing and
procurement, tour documentation, guest experience data and global
initiatives.
This position requires flexibility, technology savvy, and the ability to work within WWO and
cross-departmentally on various projects concurrently with multiple regions and brands throughout
the year. This includes accurate and timely updating of data, systems and process improvements,
creating spreadsheets and detailed analysis, and the ability to successfully communicate and
present this data internally and externally.
OBJECTIVES OF ROLE:
- Act as a change agent for process developments and improvements to ensure maximum efficiency
- Partner with Business Analytics team to represent WWO processes and goals with regards to data
- Identifies process and technology enhancements, and collaborates with key departments to execute
- Recommend and update policies and procedures to improve performance
KEY RESPONSIBILITIES:
- Create reporting for the Worldwide Operations department on key findings and trends across
- Identifies improvements and efficiencies for Web Contracting Tool, P9, Green Screens and Ops
- Costing controls and Review: Develop and maintain cost assurance procedures, Contract
costing. Detailed review of cost of sale with Product Managers through pricing preview, Power
Pivots and review; and daily review of actual expenditure reports to minimize cost variances.
Support product and operations team by policing contracts once in effect to ensure agreed-upon
rates and terms are followed.
- Assists tour pricing and procurement:
- Cost analysis & management of purchasing dashboard
- Rate benchmarking
- Rate verifications against published rates (meals, admissions, etc.)
- Track and report purchasing cost savings
- Invoice audits and fund recovery
- Support finance with pre/post dynamic pricing
- Ensure contracting process meets all deliverables and deadlines.
- Conduct market analysis across regions, including research and cataloging of hotel and city/regional pricing
- Presents at department meetings on key findings, analysis, and recommendations including process
SKILLS & QUALIFICATIONS:
- Bachelor’s degree in Finance, Business, Information Systems, Data Analytics or Communications
- 2-3 years of analyst experience (new graduates with relevant internships considered)
- Prior experience with Tableau and Salesforce
- Strong written and verbal communication skills
- The ability to simplify and convey complex issues
- Keen attention to detail and a solid sense of organization
- An expert knowledge of MS Excel
- An understanding of statistical concepts and the ability to effectively communicate and
- Prior travel industry experience highly preferred
Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.
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