Communication Dispatcher I

Taunton State Hospital is seeking a candidate for the Communications Department telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission; functions as receptionist; responds to all emergency incidents; and performs miscellaneous office duties (i.e., typing, filing, and record keeping).

Please Note: This position is 40 hours per week. The incumbent will work on the evening shift from 3-11 p.m. The days off are Thursday and Friday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Operates a Cisco console for telecommunications system.
• Operates Emergency paging and/or beeper system. Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt & appropriate response.
• Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission
• Monitors radio frequency(ies) to receive, evaluate & forward information.
• Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units.
• Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluent.

About Taunton State Hospital:

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 45-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients’ discharge back to the community.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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