Director, Office of Appeals

Agency Overview: The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Vision Statement: Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

Division Overview: The Resolution Division works with taxpayers, practitioners, and the other Tax Administration Divisions to address issues that could not be resolved in the Tax Division or Operations Division. This includes making decisions on abatement claims, resolving disputes, and working with taxpayers on problem cases.

Job Summary: The Director of the Office of Appeals is responsible for the evaluation, development, and resolution of administrative appeals of tax disputes. The Director supervises Deputy Directors, Appeals Officers which include attorneys, auditors and examiners, and administrative staff on a daily basis in the evaluation, development and resolution of disputed tax matters, including making determinations about applications for abatement, conducting hearings, drafting settlement recommendations, negotiating settlements, preparing letters of determination, drafting all related memoranda with respect to disputed tax matters involving a variety of complex and difficult issues. The Director supervises the Appeals staff in the completion of Appeals cases on the Genisys system, including complex financial transactions and case tracking entries. The Director manages the inventory of appeals by coordinating the Settlement Review Board, assigning incoming appeals, conducting inventory reviews, and preparing management reports.

The Appeals Director works with other divisions within the Department of Revenue to ensure the consistent development and implementation of tax policy, including the identification of problematic issues presented in tax appeals, the development of administrative procedures and training, the resolution of system issues, the review of public written statements and participating in discussions of various tax issues.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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