To be considered for permanent appointment, candidates must be reachable on the current civil service list, or be eligible for reassignment, or transfer in accordance with civil service law. This position may be filled as a one-year traineeship.
In the event an eligible list for this title does not exist, or has less than three acceptors, a current New York State employee with one year of permanent, contingent-permanent, or 55b/c service as a Tax Compliance Representative 1, Tax Compliance Representative 1 (Spanish Language), Taxpayer Services Representative 1, or Taxpayer Services Representative 1 (Spanish Language) may be appointed on a provisional basis.
Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam.
OR
Open-Competitive Minimum Qualifications for Provisional appointment:
TCA Trainee 1:
Either 1. two years of full time experience in a position where your primary responsibility is communicating effectively in person or by telephone to resolve customers’ issues and/or problems and explaining programs, policies, or procedures OR the collection of debts, which must include contacting debtors in person or by telephone for the purpose of arranging payment;
Or 2. 30 semester credit hours of college-level study AND either one year of full time experience in a position where your primary responsibility is communicating effectively in person or by telephone to resolve customers’ issues and/or problems and explain programs, policies, or procedures OR one year of full time experience in a position where your primary responsibility is the collection of debts, which must include contacting debtors in person or by telephone for the purpose of arranging payment;
Or 3. 60 semester credit hours of college-level study.
TCA 1:
Either 1. three years of full time experience in a position where your primary responsibility is communicating effectively in person or by telephone to resolve customers’ issues and/or problems and explaining programs, policies, or procedures OR the collection of debts, which must include contacting debtors in person or by telephone for the purpose of arranging payment;
Or 2. 60 semester credit hours of college-level study AND either one year of full time experience in a position where your primary responsibility is communicating effectively in person or by telephone to resolve customers’ issues and/or problems and explaining programs, policies, or procedures OR one year of full time experience in a position where your primary responsibility is the collection of debts, which must include contacting debtors in person or by telephone for the purpose of arranging payment;
Or 3. 30 semester credit hours of college-level study AND either two years of full time experience in a position where your primary responsibility is communicating effectively in person or by telephone to resolve customers’ issues and/or problems and explaining programs, policies, or procedures OR two years of full time experience in a position where your primary responsibility is the collection of debts, which must include contacting debtors in person or by telephone for the purpose of arranging payment.
New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Work hours, compressed workweek, telecommuting, and travel to be discussed in the interview.
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