Technical Writer - 3256023

You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government. We are seeking a Technical Writer who can evaluate and analyze complex information and help people understand it to join our team.

The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. The Technical Writer will develop comprehensive deliverables including but not limited to documents, presentations, and videos, that meet or exceed client standards.

This is a hybrid position requiring 1-2 days of work at our client site in Washington, DC each week. Applicants must live within commuting distance.

US Citizenship and the ability to pass a Federal government clearance check are required.

RESPONSIBILITIES:

• Gain a deep understanding of our client's products and services, and translate complex information into simple, polished, engaging multimedia content
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• Evaluate current content and develop innovative methods for improvement
• Research, outline, write, and edit content, working closely with various client departments
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, user guides, standard operating procedures, and other deliverables as requested
• Design, develop, or add graphics to documentation to facilitate customer comprehension
• Work with the customer and our support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation
• Ensure 508 compliance with all forms of client deliverables

REQUIRED SKILLS AND EXPERIENCE:

• Five or more years of experience in technical writing for various audiences
• Proven ability to quickly learn and understand complex subject matter
• Demonstrated ability to handle multiple projects simultaneously
• Excellent verbal, graphical, interpersonal, and written communication skills
• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
• Demonstrate an outstanding level of professionalism in providing client support, including the ability to exercise good judgment, discretion, tact, and diplomacy
• Sound business ethics, including the protection of proprietary and confidential information
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

PREFERRED SKILLS AND EXPERIENCE:

• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Firm understanding of SDLC (systems development lifecycle)
• Graphics design and video editing experience

EDUCATION:

• A bachelor's degree (or equivalent) in journalism, communications, or a relevant technical field is preferred

Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget. There's more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2023 The Washington Post named TCG as a "Top Workplace" for the 9th straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. Our CEO was ranked best, by TCG employees' votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us ... we'll make you happy.

Internal title/grade: Technical Writer, Grade 5

All individuals being hired to work for TCG must submit to, and successfully pass, a pre-employment background investigation prior to reporting for their first day of work. The pre-employment background investigation will include verification of employment and education, as well as, a criminal and DMV check.

Additional documentation and background checks will also be required for positions that require clearance from the Federal government.