What are the responsibilities and job description for the Customer Service Rep position at TCI?
Position: Customer Service Representative
Position Summary: TCI has been an industry leader manufacturing powder coating for over 30 years with a strong commitment to our people, products, and servicing our customers. We are looking for an experienced CSR that will manage large amounts of incoming calls, generate sales leads, and identify and access customers’ needs to achieve satisfaction. Primarily responsible for providing effective customer service for all customers by utilizing excellent, in depth knowledge of company products and programs. Responsible for receiving, investigating, and responding to all customers inquiries regarding shipments, products, and complaints. The CSR will build sustainable relationships and trust with customer accounts through open and interactive communication.
Essential Duties and Responsibilities:
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Minimum Qualifications:
- Strong customer service skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma/GED required
Job Type : Full-time (M-F)
Pay: From $14.00 per hour (depending on experience level)
RPM International Inc. is a $5.5 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces, to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.
The company operates across four reportable segments , including construction products , performance coatings , consumer and specialty products . It boasts a diverse portfolio with hundreds of brand-name products—many of which are leaders in the markets they serve.
Shares of the company’s common stock are traded on the New York Stock Exchange under the symbol RPM and are owned by more than 740 institutional investors and 139,000 individuals.