What are the responsibilities and job description for the CloudOps Senior Manager position at TCP Software?
As a CloudOps Senior Manager you will:
- Day-to-day management of DevOps team members to ensure high availability of services to our SaaS customers.
- Manage and improve operating processes such as proactive monitoring, incident handling, system release management, system maintenance, and disaster recovery.
- Collaborate with development teams to ensure robust delivery of new product releases.
- Lead DevOps projects including planning, scheduling, staffing coordinating, controlling, monitoring, evaluating, analyzing, and reporting on the status.
- Keep management informed of area activities and of any significant concerns.
- Complete required reports, records, and related documents accurately and promptly.
- Stay informed of developments affecting company operations.
- Complete Special Projects as assigned.
You are a strong fit for this role is you have:
- Bachelor’s degree with a technical major or equivalent experience.
- 3 years’ experience in supporting mission critical software services in a SaaS environment, as well as creating and managing project plans.
- Experience as a Client Onboarding Project Manager.
- Strong presentation skills and knowledge of MS Excel and PowerPoint.
- Proven ability to analyze, design, and optimize system processes and integrations.
- Ability to quickly learn new technologies and apply knowledge.
- Demonstrated experience with incident management, root cause analysis, and change management.
- Strong written and verbal communication skills, as well as problem solving and organizational skills.
Benefits:
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- The work/life set up you need to be successful
Agency Owner In Training
Jeff Ivy District Manager -
Mc Kinney, TX
Maintenance Manager
Five Star Senior Living -
Dallas, TX
Manager, FP&A
Sonida Senior Living -
Addison, TX