Job Posting for Enterprise Implementation Specialist at TCP Software
As an Implementation Specialist, you will:
Execution of multiple, simultaneous multiyear Enterprise Professional Services Projects for customers.
Ensures customer success and satisfaction in a friendly and courteous manner.
Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets.
Meet or exceed established performance requirements and goals.
Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes.
Responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines.
Communicate across various departments and with multiple third-party vendors to ensure project progress.
Perform on-site and remote installation, configuration, and customer training.
Manage time and resources to facilitate multiple implementation projects simultaneously.
Maintains customer records by updating account information and task status using project management tools and methodologies.
Continually investigates product and gains industry knowledge to improve performance and skill set.
Work independently to accomplish tasks to meet performance requirements.
Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
Ability to handle escalations in conjunction with leadership.
Ensure key project stakeholders are kept informed throughout the entire project lifecycle.
Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing lessons learned.
Provides support in people development.
You are a strong fit for this role if you have:
Bachelor’s degree in MIS or related field preferred.
Exceptional communication and customer service skills.
5 to 10 years of software implementation experience preferred.
Software life cycle knowledge
Aptitude to quickly become a TCP systems expert.
Excellent oral and written communication skills.
Strong logical, analytical, and reasoning abilities.
Demonstrate organizational skills while working on multiple projects.
Strong understanding of technical designs, database structures, and specifications.
Ability to travel up to 50% of the time, including overnight and weekends.
Experience with accounting and/or payroll systems preferred.
Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus.
The ability to multitask effectively.
The ability to work independently and as part of a team.
Excellent organizational and time management skills.
Detail-oriented.
Benefits:
Competitive salary based on experience
20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
Salary.com Estimation for Enterprise Implementation Specialist in San Angelo, TX
$68,980 to $94,832
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