IT Specialist II

This IT Specialist II opening is a full-time, non-remote position in Marion, IL. Office hours are Monday - Friday, 8:00a. to 5:00p.

TCT Network has one mission - to broadcast the Gospel of Jesus Christ to the world and TCT has been bringing viewers the very best in faith and family television daily for 44 years. Come join us as we continue to change the world one life at a time. Learn more about us at www.tct.tv. TCT Ministries, Inc. is an equal opportunity employer.

QUALIFICATIONS

• A high school diploma or equivalent is required.
• Degree or certification in Information Technology, Computer Science, or Networking preferred.
• At least two years of on-the-job IT experience is preferred.
• Experience working with a website CMS

SKILLS

• Ability to effectively communicate with others with verbal and written communication.
• Ability to work both independently and collaboratively with other departments.
• Ability to maintain a friendly, helpful, and courteous attitude when working with co-workers and Network contacts.
• Ability to install and configure Microsoft Office applications.
• Ability to work with Antivirus solutions - installation and troubleshooting.
• Ability to comply with the ministry’s policies and procedures.

RESPONSIBILITIES

Web & Video Platform Duties

• Uploading and posting video-on-demand content.
• Broadcasting schedule updates and requested daily video assets.
• Creating meta tags for video content.
• Email correspondence utilizing Constant Contacts.
• Updating e-store items.
• Monitoring apps and live video streams.
• Assist with SharePoint updates.
• Assist with gathering images and website content.
• Assist with preparing weekly, monthly, and quarterly analytics for web, video platforms, and e-store.
  
  

IT General Duties

• Responsible for providing Tier 1 help desk support for employees submitting service requests via email or phone support.
• Responsible for following up on outstanding requests and ensuring timely resolutions of issues.
• Responsible for directing any unresolved issues to the next level of support.
• Responsible for performing preventative maintenance checks on computers and related equipment
• Responsible for any other duties assigned by the VP of IT.