Store supervisor

Hours

Job Details

The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers.

This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.

The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.Job Requirements

Depth & Scope : Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiencesProvides day-to-day team leadership and work direction to ensure effective / efficient delivery of personalized / complex service and advice activities and / or solutions while maintaining compliance and regulatory guidelinesClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilitiesWork focus time horizon is generally short term with low to moderate riskDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our CustomersDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyQualifications

Education & Experience : HS Diploma or GED required; undergraduate degree preferred2 years related experience requiredNotary License (preferred)Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer ServiceRepresentative and Teller experienceProven ability to meet and exceed Customers' expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsApplication of sound judgment in making decisionsDemonstrated vault management and drawer settlement competency in accordance with Teller Operational StandardsSound judgment in decision making and problem solvingAbility to multi-task and maintain order in the StoreGood working knowledge of Outlook, Lotus Notes, Word and ExcelStrong working knowledge of all operational systems and databasesAbility to supervise and lead othersAbility to provide community servicesEngages in conversations with customers about loan products, facilitates the application intakeMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Company Overview

Our ValuesAt TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

Making Your Well-being a PriorityA caring and supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars physical, financial, social and mental / emotional.

In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team.

Our teams work in one of three workplace models : hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.

As an organization, we keep growing and so will you.

Inclusiveness

Our Commitment to Diversity, Equity, and InclusionAt TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

EOE / Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity.

AccommodationIf you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.

com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change : Financial Security, Vibrant Planet, Connected Communities, and Better Health.

It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!#J-18808-Ljbffr

Last updated : 2024-04-05