Business Process Officer II (US)

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.

• Draft, write and/or apply procedure content discussed with SME's and ensure all are in agreement prior to CAP (Customer Account Profile) submission (if required) or LOB approval.
• Work on various projects to write/update procedures as applicable.
• Liaison between vendor management and line of business to keep current of vendor updates

• Accountable for leading projects and/or work packages within a business area
• Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives
• Responsible for 1 2 processes of low to medium complexity
• Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications working with the other GAML operations partners to ensure standardization of the process across bordersIdentify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.; working with team to investigate new systems and applications (US, Can and cross border) required for GAML employees, ensuring process and procedures are documented and in accordance with compliance objectives and standards
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Use project management software / tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
• Participates as a member of the team in executing assigned deliverables within specified parameters
• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Supports the project team and the business by continuously developing knowledge in own area
  
• Must be eligible for employment under regulatory standards applicable to the position.

• Bachelors degree
• 5 years bank operations back office experience
• Strong PC skills including but not limited to Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change with out direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
  Strong verbal and written communication skills
  Experienced and fully qualified professional requiring business and/or managerial knowledge
  Ability to consult on medium to large and moderately complex projects

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.