What are the responsibilities and job description for the Fraud Specialist I (US) position at TD Bank?
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD".Department Overview
7:30am-4:00pm
or 8:00am - 4:30pm
Job Description
Job Requirements
- Conducts transaction review/verification (factoring past or current related behavior) on designated product fraud alerts
- Determines and actions upon next steps as a result of the initial alert review such as placing appropriate holds where needed, maintaining files and documenting investigative activities on all fraud alerts
- Makes recommendations to mitigate risk and help provide necessary guidance in relation to handling the transaction
- Serves as entry point for the identification of larger fraudulent schemes, working as necessary with other units within the Fraud department to quickly identify fraud tactics and take actions to prevent potential losses
- Adds, changes, and deletes information in multiple system screens within multiple systems
- Complies with all pertinent department/division procedures as outlined in operating instructions
- Meets minimum individual and departmental goals and service level agreements
- Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Qualifications
- High school diploma or equivalent
- Computer proficient
- Proven ability to stay focused in a continuous process flow and keep pace within the work team
- Superior verbal and written communications skills
- Excellent interpersonal and motivation skills
- Demonstrated ability to handle change
- Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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