What are the responsibilities and job description for the Ops Analyst I position at TD Bank?
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
Job Description
Depth & Scope:
Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations
Participates in the identification, developments, and implementation of operational efficiencies for bank operations
Researches and applies Customer requirements in the development and enhancement of systems
Acts as a project manager for small-scale projects that involve work with external vendors
Participates in performance management and development activities
Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
Supports large ATM Project/Conversions
Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
Trains employees
Assists management with the investigation of internal and external audit findings
Job Requirements
High School Diploma or equivalent
1-3 Years of related experience
Strong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns.
Previous experience coordinating multidimensional projects
Effective verbal and written communications
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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