Operations Administrative Coordinator

TDC Specialty Underwriters, Inc. (TDCSU), an Excess & Surplus lines subsidiary of The Doctors Company (the nation’s largest writer of physicians’ malpractice insurance based in Napa, California), offers a broad range of professional and management liability insurance products focused on healthcare providers, institutions and organizations. TDCSU has been in existence
since January 2016 and is seeking to hire experienced professionals to support its continued growth. TDCSU is headquartered in Farmington, Connecticut.

TDCSU is currently seeking Operations Administrative Coordinator to support the expansion of its professional liability business.

Responsibilities:

Working under the supervision of the Submissions Specialist Supervisor, the Operations Administrative Coordinator is expected to:

• Submission Registration – manage the submissions mailbox within established timeframes and utilize established guidelines and workflows for new business and renewals.
• Credentialing Fulfillment – manage the credentialing mailbox within established timeframes and utilize documented coverage and loss verification guidelines and workflows.
• Loss Runs Fulfillment – manage the loss runs mailbox within established timeframes and utilize established guidelines and workflows.
• Support the renewal notice process within established timeframes maintaining compliance with documented state regulations.
• Process Notice of Cancellation and Nonrenewal requests from the Finance department and Underwriting community.
• Support the premium finance notice workflow, including communication with premium finance companies and brokers.
• Possesses strong working knowledge of TDCSU products and corresponding product appetites in order to respond to varying requests swiftly and accurately.
• Partners with underwriter(s) to assure broker experiences with TDCSU result in a high level of satisfaction

TDCSU is also seeking candidates with a desire to contribute to a collaborative, motivated and professionally ambitious work environment.

Preferred Candidates:

Essential to success in this position are the following talents and skills:

• Strong service orientation
• Good listening skills
• Resourceful in resolving issues
• Extremely organized
• Strong attention to detail
• Engenders confidence and trust with underwriters and other support staff
• Willingness to learn
• Owns work and takes responsibility for same
• Can operate with minimal supervision yet knows when to seek guidance or approval

Requirements:

• Some specialty lines submissions/underwriting assistant experience is desired, but not required
• Proficiency with Excel, Word and demonstrated aptitude with Windows based operating systems