Call Center Enrollment Specialist

About Us: TDY Medical Staffing, Inc. is a leading Supplemental Staffing company committed to delivering exceptional customer service experiences. We are currently seeking dedicated and enthusiastic individuals to join our team as Remote Call Center Representatives. This is an excellent opportunity to work remotely from the comfort of your own home while making a meaningful impact in customer service assisting consumers with enrollment assistance for Medicaid in Pennsylvania.

Please read everything below before applying and only apply if you are fully qualified. Please submit a resume with 3 professional references - please list your skills online in the area provided after you hit the APPLY button. If you do not submit a resume with professional references, you might not be considered for employment.

EDUCATION/EXPERIENCE:

Minimum high school diploma or GED; previous experience in a customer service role, preferably in a call center environment; previous experience with computers, phone systems and workforce management; ; excellent organizational, written, and verbal communication skills; ability to read and adhere to a client-approved script; ability to perform comfortably in a fast-paced, goal-oriented work environment; and the ability to work as a team member, as well as independently.

JOB DESCRIPTION:

As a Remote Call Center Representative/Enrollment Specialist, you will be responsible for providing outstanding customer service and support to our clients over the phone. You will handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This position requires excellent communication skills, a customer-centric mindset, and the ability to work efficiently in a remote environment.

JOB RESPONSIBILITIES:

• Responds to and properly documents all transactions and calls.
• Provides responses to questions, and refers callers to alternate sources when appropriate.
• Educates MA Consumers by providing information regarding physical and behavioral health services and service providers under the Health Choices Program to assist with voluntary choice and plan transfers. Maintains system and program knowledge of the EAP and the Health Choices program by referencing the client knowledge base system,
• Performs data entry as required
• Participates in mail enrollment and outreach activities, as required.
• Reports any issues, concerns, and problems to the Call Center Supervisor.
• Meets all metrics established for this position as outlined in the attached performance criteria.
• Conforms to daily work schedule
• Performs other duties as may be assigned by management.
• Provide accurate information and assistance to customers regarding products, services, and inquiries
• Identify and resolve customer issues and complaints promptly and effectively
• Document customer interactions and maintain accurate records in the database
• Meet or exceed performance goals and quality standards set by the company
• Collaborate with team members and supervisors to ensure customer satisfaction and operational efficiency
• Adhere to company policies, procedures, and confidentiality guidelines

Requirements:

• High school diploma or equivalent
• Previous experience in customer service, call center, or related field is preferred but not required
• Excellent verbal and written communication skills, will be using client-approved script
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient computer skills and familiarity with CRM software
• Reliable internet connection and a quiet workspace for remote work
• Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits:

• Competitive hourly wage
• Remote work opportunity
• Ongoing training and professional development
• Employee discounts and perks
• Paid Holidays (6 per calendar year)

TDY will consider a candidate’s compliance with the application instructions to be indicative of the type of conduct that it may expect from the candidate during employment. Therefore, failure to comply with these instructions may be grounds for exclusion from employment consideration.

TDY does extensive background checks (previous offenses might not exclude candidates from employment), reference checks and pre-hire/random drug screening as a condition of employment. We want to reassure candidates that their employment opportunities will not be adversely affected solely based on a criminal record. At TDY, we understand that each offense is unique, and we carefully consider all relevant factors when making hiring decisions.

TDY Medical Staffing, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity, national origin, age, sexual orientation, marital or protected veteran status, disability, or any other legally protected status.

Once you hit the “Apply Now” button, you will be directed to enter into your information into our website general application – There will be several questions asked to ensure our Affirmative Action/EEOC compliance. Your participation is voluntary and will have no impact on the interview process.

TDY is a federal contractor and as such is required to provide self-identification questions regarding race/gender/disability/veteran status to all qualified applicants. We offer all applicants the VOLUNTARY opportunity to respond to the questions.

You are under no obligation to respond to the questions and not answering the questions will have no impact on the application process or hiring decisions. Your responses are not seen by the hiring authority and have zero impact on our decision making process. Submitting this general application is not an offer of employment and does not a guarantee that the application process will proceed.'
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Work Location:

• REMOTE - PA resident preferred

Typical end time:

Typical start time:

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply