Dispatcher

Dispatcher

Olathe, KS

Position Description

The main function of the Dispatcher is to help coordinate our professional independent contract drivers with accuracy, courtesy, and superb service to help the driver to maximize their revenue and earnings potential. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise independent judgment, and possess the ability to work with our delivery professionals in a professional and courteous manner daily. A successful Dispatcher will have a unique ability to interact with a diverse driver pool and possess the ability to balance contractor and customer requirements.

This position is a full-time office position located in Olathe, Kansas and is not eligible for remote work.

Essential Job Duties & Responsibilities

• Plan, coordinate and manage loads in an efficient and cost-effective manner

• Serve as first point of contact for professional drivers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process

• Maintain a constant line of communication and positive professional relationships with internal and external customers

• Monitor all delivery professionals’ daily activities and current orders to confirm accurate pick-up and delivery, and prepare the driver’s daily deliveries in accordance with customer performance standards to achieve the customers on time requirements

• Troubleshoot and resolve issues effectively and professionally; Work in a cross functional team to address service issues as needed

• Advocate and maintain a strong commitment to safety with a focus on Hours-Of-Service

• Other duties as assigned

Specific Competencies

• High School Diploma

• Minimum 2 years of administrative and customer service experience in a fast-paced deadline driven environment

• Knowledge and use of Microsoft Word, Excel and PowerPoint

• Transportation industry knowledge or experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Olathe, KS 66061 (Required)

Ability to Relocate:

• Olathe, KS 66061: Relocate before starting work (Required)

Work Location: In person