Customer Service Specialist I
Job Posting for Customer Service Specialist I at Team Georgia Careers
Under the general supervision of the Call Center Supervisor, the Call Center Specialist I provides direct support to the SOS Call Center operations.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Assist with ensuring satisfaction of agreed-upon metrics as determined by the Call Center Manager.
- Assist with routine, complex and escalated calls and maintain updated records of the same.
- To utilize the system and recognize the need to act with a sense of urgency.
- Identify and alert appropriate points of contact regarding recurring technological or administrative issues.
- Ensure weekly phone calls are achieved by meeting goals to include AHT as assigned on the phone, within our policies and procedures and leading by examples through your call metrics.
- Serve as initial point of telephone contact for calls received in the Secretary of State Call Center.
- Provide friendly and knowledgeable customer service in an informative and efficient manner.
- Maintain updated knowledge of all SOS policies and procedures as well as SOS division-specific subject matter when providing assistance to customers.
- Access available, approved resources to aid in provide superior customer service.
- Ensure that the expected goals and metrics are achieved.
- Identify and alert appropriate points of contact regarding recurring technological or administrative issues.
- Accurately document and update records to reflect communications with customers.
- Perform other related duties as assigned.
- SUPERVISION REQUIREMENTS: None
MINIMUM QUALIFICATIONS: One (1) year of call center experience.
PREFERRED QUALIFICATIONS:
EDUCATIONAL REQUIREMENTS: High School Diploma or recognized equivalent.
Bachelor's degree in a related field from an accredited college or university AND Two years of related experience, One year of which in a supervisory position OR Associate's degree in a related field from an accredited college or university AND Five years of related experience, Two years of which in a supervisory position OR Six years of related experience, Three years of which in a supervisory position OR One year of experience at the lower level (RCT012) or position equivalent.
Additional Information
Salary.com Estimation for Customer Service Specialist I in Georgia - Bibb, GA
$40,880 to $51,593
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Customer Service Specialist I career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Specialist I.
Click the checkbox next to the jobs that you are interested in.
-
Customer Complaint Resolution Skill
-
Income Estimation: $27,669 - $35,138
-
Income Estimation: $28,495 - $35,684
-
-
Customer Service Skill
-
Income Estimation: $27,669 - $35,138
-
Income Estimation: $27,920 - $36,009
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Team Georgia Careers
Team Georgia Careers
Atlanta, GA
Full Time
Team Georgia Careers
Lawrenceville, GA
Full Time
Team Georgia Careers
Georgia, GA
Full Time
Team Georgia Careers
Carrollton, GA
Full Time
Not the job you're looking for? Here are some other Customer Service Specialist I jobs in the Georgia - Bibb, GA area that may be a better fit.
We don't have any other Customer Service Specialist I jobs in the Georgia - Bibb, GA area right now.
Customer Experience Specialist R30090
Customer Service - Baystate Health, Westfield, MA
Bilingual Outreach Specialist - Customer Service Reps
Customer Service Reps - Wider Circle, El Paso, TX